We Are Currently Unavailable

We apologize! We are temporarily offline. Thank you for your patience while we work to bring our systems back in service.

Report Electric Outages

Dial 512-322-9100 or 3-1-1 to report electric outages in your area.

Make a Quick Payment Online or By Phone with a Credit Card

Make a payment anytime and enjoy immediate payment posting by utilizing the Quick Payment by phone or online option. Please note there is a convenience fee assessed for each Quick Payment: $2.39 for residential, $3.95 for commercial accounts.

Pay at a Utility Customer Service Center

Utility Customer Service Centers
Utility Customer Service Center — North
8716 Research Blvd., Suite 115
Austin, TX 78758
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Open Monday through Friday — 8:00 a.m. to 4:30 p.m.
Utility Customer Service Center — South
1901 W. William Cannon Drive, Suite 100
Austin, TX 78745
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Open Monday through Friday — 8:00 a.m. to 4:30 p.m.
Utility Customer Service Center — East
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702
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Open Tuesday, Wednesday, and Thursday — 8:00 a.m. to 4:30 p.m.
COVID-19 Safety Precautions At Our Service Centers

When walk-in service resumes, you can expect these precautions for the safety of customers and staff:

  • Face coverings are required in accordance with the current City of Austin Stay Home Work Safe order.
  • Social distancing, traffic management markers, and occupancy limits are in place.
  • Safety barriers have been installed at payment counters.

Pay at an Authorized Pay Station

Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $2.00) to process payments.

Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Authorized Pay Stations Address City Map Links
Ace Cash Express 1420 W Wells Branch PKWY Pflugerville, TX 78660 View Map
Ace Cash Express 730 W Stassney LN Ste 150 Austin, TX 78745 View Map
Ace Cash Express 8501 Burnet RD Ste C Austin, TX 78757 View Map
Ace Cash Express 2237 E Riverside DR Austin, TX 78741 View Map
HEB Grocery 8801 S Congress AVE Austin, TX 78745 View Map
HEB Grocery 11521 N FM 620 RD Ste A Austin, TX 78726 View Map
HEB Grocery 12860 N Highway 183 Austin, TX 78750 View Map
HEB Grocery 5800 W Slaughter LN Austin, TX 78749 View Map
HEB Grocery 2508 E Riverside DR Austin, TX 78741 View Map
HEB Grocery 7112 Ed Bluestein BLVD Ste 125 Austin, TX 78723 View Map
HEB Grocery 9414 N Lamar BLVD Austin, TX 78753 View Map
HEB Grocery 5808 Burnet RD Austin, TX 78756 View Map
HEB Grocery 12407 N MO PAC EXPY Austin, TX 78758 View Map
HEB Grocery 2110 W Slaughter LN Austin, TX 78748 View Map
HEB Grocery 6607 S Interstate 35 Austin, TX 78744 View Map
HEB Grocery 1434 W Wells Branch PKWY Pflugerville, TX 78660 View Map
HEB Grocery 170 E Whitestone BLVD Cedar Park, TX 78613 View Map
HEB Grocery 10710 Research BLVD Ste 200 Austin, TX 78759 View Map
HEB Grocery 6001 W Parmer LN Austin, TX 78727 View Map
HEB Grocery 12400 W Highway 71 Bee Cave, TX 78738 View Map
HEB Grocery 1000 E 41ST ST Austin, TX 78751 View Map
HEB Grocery 6900 Brodie LN Austin, TX 78745 View Map
HEB Grocery 7301 N FM 620 RD Austin, TX 78726 View Map
HEB Grocery 2701 E 7TH ST Austin, TX 78702 View Map
HEB Grocery 500 Canyon Ridge DR Austin, TX 78753 View Map
HEB Grocery 201 FM 685 Pflugerville, TX 78660 View Map
HEB Grocery 2800 E Whitestone BLVD Cedar Park, TX 78613 View Map
HEB Grocery 1801 E 51ST ST Austin, TX 78723 View Map
HEB Grocery 14028 N Highway 183 Austin, TX 78717 View Map
JD'S Market 14300 Dessau RD Pflugerville, TX 78660 View Map
Premos Food Mart 5327 Cameron RD Austin, TX 78723 View Map
Randall's 9911 Brodie LN Austin, TX 78748 View Map
Randall's 1400 Cypress Creek RD Cedar Park, TX 78613 View Map
Randall's 3300 Bee Caves RD West Lake Hills, TX 78746 View Map
Randall's 2025 W Ben White BLVD Austin, TX 78704 View Map
Randall's 10900 Research BLVD Ste D Austin, TX 78759 View Map
S&S Foodmart 9405 N Interstate 35 Austin, TX 78753 View Map
Stop N Save 1800 Burton DR Austin, TX 78741 View Map

Pay at a Drop Box

We accept personal or cashier's checks and money orders at the following drop box locations.

Payments placed in a drop box should include a Bill Payment stub along with payment. Please do not put cash in a drop box.

Payments dropped off outside of business hours are processed on the next business day. Please allow 3-5 business days for drop box payments to be posted.

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box.

Drop Box Locations
Address City Map Links
625 East 10th Street Austin, TX 78701 View Map
505 Barton Springs Road Austin, TX 78704 View Map